Tijdens Juli en Augustus kunnen leveringen oplopen tot 14 dagen

Cancelation, returning and exchanging

We at Bvba Chateau de la Grenouille, *Bowking try our very best to deliver your package as fast and professional as possible. We, in order, make use of the service of bPost.

At receipt, it might still occur that you are not fully content with the delivered product, or the product arrives damaged. No worries. We will find a solution.

Like every web store, you have the right on legal approval period of 14 calendar days, starting at the moment of receipt of the goods. This as it is supposed to be.

If you wish to return the goods (or a part of your order), the following agreements do make great friends:

Procedure of returning:

  1. As soon as you would wish to return something, you notify us by email ([email protected]). Mention your order number (as mentioned at the order confirmation you received by email after ordering) and mention exactly what you like to return.

  2. The products have to be returned into our possession within 14 calendar days, after sending us such email.

The address for return shipment:

Bvba Chateau de la Grenouille

Bowking attn. Chantal Verniest

Uilbosstraat 7

8510 Kooigem


  1. The costs involved in returning the product are on your expense.

  2. Also the responsibility to return the goods safely and undamaged to us, lies with you. Keep this in mind in case you repackage the goods.

  3. As soon as we receive the package, we will take care of refund or exchange. The costs for the shipment of the exchanged article are at the expense of Bvba Chateau de la Grenouille. In case you order extra product together with the exchanged article we split the cost of shipment (50/50) Seem fair, right?

Keep in mind

Always contact us before you send anything return!

Returned good, without any preceding notification will not be accepted.

Tailor-made or personalized products, can never be exchanged.

The address for return shipment:

Bvba Chateau de la Grenouille, Bowking

Attn. Chantal Verniest




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