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Our Privacy Policy


Bvba Chateau de la Grenouille handles your personal information with care. We do everything in our might to guarantee security, safety and integrity of any collected data.

We protect your privacy in following ways:

  • Your personal data will under no condition be handed, sold, or transferred to any third party. We only provide data to third parties in charge of handling your order; e.g. the delivery service.

  • Your personal data will securely be stored in a private database.

  • Your transaction data will be encrypted and send over the internet, not giving any chance to cyber-criminals.

  • Customers only receive selected promotional emails about the offers of Bvba Chateau de la Grenouille. If you do not want to receiver further mailing from Bvba Chateau de la Grenouille, you can easily unsubscribe by clicking the unsubscribe link the bottom of every email. From then, we will no longer send you any mailings.

  • In case you have provided your phone number to us, you will only be contacted by us if such is necessary to inform you about questions you asked or orders you requested.

  • If you have provided a mobile phone number through the internet, you will only receive text messages (SMS/MMS/etc.) from our company if such is necessary to inform you about questions you asked or orders you requested.

On the forms on our website indication will be made which fields are obligatory and which fields are optional to fill out. We will not use your data to contact you for any other purposes without your permission.

When you place an order at Bvba Chateau de la Grenouille, we can ask you the following data:

  • Your name, address and telephone number. These data are used to correctly handle the delivery of the product.

  • Your email address, in order to keep you up to date with the status of your order.

  • Payment data, like credit card or bank credentials. These data are used to securely complete your order.

In case of mistakes in the data, regarding address, invoice or other personal data, Bvba Chateau de la Grenouille may not be held liable for the impossibility to meet it's obligations (e.g. delivery or notification). You are yourself responsible for the confidentiality of your password associated with your user profile. Minors, under the age of 18, may only use this website when authorized by parent or custodian.

Bvba Chateau de la Grenouille may use consumer information for new purposes, not yet foreseen in our privacy policy. In which case, we will contact you, prior to the use of your data for these new purposes, to inform you about the changes in our policy concerning the protection of your personal data, and to give you the opportunity to refuse on partaking.


In order to save your shopping chart, we use a so-called cookie. This will only be saved within one session - as soon as you close your browser, this will have been deleted.

Moreover, by means of cookie, we keep track of which pages are visited and with what intensity parts of our web shop are used, just like all web shops. We can thus improve our website even further to meet your preferences. We, explicitly, do not use these data to create a profile of our visitors.

Deletion and modification of data

Do you wish to see your data? Or do you wish Bvba Chateau de la Grenouille to delete or modify your data in its system? Please send your request via email to [email protected], to make fast handling possible.

Google Analytics

This website makes use of Google Analytics, a service for web analysis offered by Google Inc. (“Google”). Google Analytics uses “cookies” (text documents saved on your computer) in order to help analyze how users use the website. Data generated by the cookie concerning your use of the website (including your IP-address) will be transferred to, and saved by, Google, on their servers in the U.S.A. Google uses these data to track your use of the website, to create records regarding website activity and internet use. Google may provide these data to third parties if it is legally obligated to do so, or in as far third parties handle data on behalf of Google. Google will not combine your IP-address with any other data Google possesses. You may refuse the use of cookies by changing your browser settings accordingly. However, we would like to point out that in such case you might not gain full functionality of the features on the website. By using the website, you give permission for data to be handled by Google in the way and for the purposes previously described.


Bvba Chateau de la Grenouille has taken the necessary means to prevent loss, unlawful use, or modification of data we receive via our website, and fully secure payments being made.

By means of SSL (secured server) transaction, data will be encrypted and send through the internet. To pay with SSL no special software is required.

Anyone placing an online order and choosing payment by Visa, Master Card or Eurocard will be asked to provide the number on the card. The process of handling the transaction will be done by certified payment provider "Sofort", guaranteeing a 100% safe transaction. Staff of Bvba Chateau de la Grenouille will not be able to see your credit card number.

This website contains links to other websites not being part of Bvba Chateau de la Grenouille. Bvba Chateau de la Grenouille is therefore not liable for the way these websites handle the privacy of their visitors.

In case of questions about the use of your data or about the website security please feel free to use the contact form of this website.

If you are of the opinion this website is not in agreement with our privacy policy, please contact Bvba Chateau de la Grenouille or ‘Het Comité van Toezicht’ of the ‘BDMV’ (email: [email protected] or via post at post address: BDMV/Comité van Toezicht, Buro & Design Center, Heizel Esplanade B 46, 1020 Brussels).  

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