General Terms and Conditions

General Terms and Conditions of Private Limited Liability Company Chateau de la Grenouille * Bowking

This website is property of the private limited liability company Chateau de la Grenouille
Registered and having collection point: Uilbosstraat 7 – 8510 Koooigem, Belgium

Contact persons:

Chantal Verniest, info@bowking.be - tel. +32 (0)493 466055
Yves Soens, info@bowking.be - tel. +32 (0)479 992526

Reachability: 
From Monday through Friday form 9:00am till 5:00pm

Bowking is not a physical shop with fixed opening hours! 
We have a workshop at the address mentioned above.
Please schedule ahead by making an appointment.  

Company registration number: BE 0812.089.047
RPR Kortrijk

Banking details:
KBC 363-999739-97 
IBAN BE54 3630 9997 3997
BIC/SWIFT: BBRUBEBB

The general terms and conditions as set out hereafter are applicable to every product offered in the BOWKING e-shop and all deliveries. Every order implies acceptance of the sales conditions.  

The General terms and conditions of Private Limited Liability Company Chateau de la Grenouille are exclusively subject to Belgian Law.

Purchase and Payment

  • The agreement between Private Limited Liability Company Chateau de la Grenouille and you, as buyer, is established form the moment you have accepted and complied to the conditions. The omission of a normal signing does not diminish the binding force of the offer and the acceptance thereof.

  • Private Limited Liability Company Chateau de la Grenouille reserves the right to refuse an order or to subject it to further conditions as for larger orders, orders made by minors, incomplete order procedures or problems with previous orders.

  • Private Limited Liability Company Chateau de la Grenouille always confirms the order via email. Until the confirmation email is send the agreement is not yet enforced. The confirmation will be send to the email address provided by the buyer. It is the responsibility of the buyer to look after the message not being discarded as spam.

  • Payment of the products bought at Private Limited Liability Company Chateau de la Grenouille is only possible in advance and by the suggested means.

  • Private Limited Liability Company Chateau de la Grenouille remains owner of all goods until the moment of complete payment.

  • In order to guarantee secure payment and the security of your personal information transaction data will be send via internet encrypted by SSL technology. To pay by SSL you do not need any special software.

  • In case of untimely payment Private Limited Liability Company Chateau de la Grenouille is authorized to terminate the agreement immediately or to postpone (further) delivery until the moment you have completely complied to the payment obligations.

  • The General Terms and Condition and the confirmation emails will be presented in the native language of the seller.

Delivery and Delivery Times

  • The relevant delivery times stated by Private Limited Liability Company Chateau de la Grenouille are to be seen as approximates and are by no means regarded mandatory. The delivery time is to be within 30 days after the order is received, with exception of payment by bank transfer in which case the delivery times is within 30 days after receipt of the payment.

  • A product which is not stocked at the time, can not directly be ordered online. Please contact us to be informed about future availability.

  • From the moment the deliverable products are delivered at the delivery address, the risks, concerning the products, are transferred to the buyer.

  • For delivery abroad different terms might apply.

  • Private Limited Liability Company Chateau de la Grenouille delivers within the following countries: Belgium, The Netherlands

  • Delivery in Belgium is performed through bPost (www.bpost.be). Private Limited Liability Company Chateau de la Grenouille may decide to deviate thereof without further notice to the customer nor being held accountable therefor by whomsoever.

  • The cost of delivery or transport will be notified before the confirmation of the order. If the cost of delivery can not be calculated automatically, this will be stated and/or an indication of the cost of delivery provided.

Product Information

  • Information, pictures, spoken announcements, declarations, a.s.o. concerning all offers and the major features of the product, being provided through telephone or email, shall be (re)presented or made as accurate as possible. Private Limited Liability Company Chateau de la Grenouille shall not be liable for advise made by her, misprints or mistakes on the website or technical details provided by producers or suppliers.

  • For every product availability is indicated. Products, not stocked at the time, or (temporarily) not deliverable, can also not be bought. They may appear on the website, but an order-button shall not be provided. Private Limited Liability Company Chateau de la Grenouille shall try by all means to provide these details correctly, but a delivery of goods could still happen to be impossible. This might occur as of unintentional incorrect stocking records or products no longer being deliverable by suppliers. In these cases Private Limited Liability Company Chateau de la Grenouille will inform you as soon as possible and suggest a solution.

  • The products offered by Private Limited Liability Company Chateau de la Grenouille comply to legal standards and are legalized for online sale.

  • Private Limited Liability Company Chateau de la Grenouille will possibly incorporate, on her website, links to other websites, which are possibly of interest to or informative for, the visitor. Such links are solely informative. Private Limited Liability Company Chateau de la Grenouille shall not be liable for the content of the website whereto referred, nor the use thereof.

 

Approval Period (Inspection Period) and Returning

  • You have an approval period of 14 days for products bought from Private Limited Liability Company Chateau de la Grenouille. 
    This period shall begin from the moment of delivery by you or in your name. During the approval period we expect you to handle the goods and the packaging carefully. 

  • You shall return the goods undamaged, unused and unopened (in original condition and packaging) the latest within 14 days after reception. The date of sending shall be used for verification. All included documentation, warranty certificates and packaging material shall have to be returned, as well as your banking credentials. The direct costs involved with the returning are on the expense of the buyer. Understamped or unstamped shipments will be refused and returned to the sender.

  • Private Limited Liability Company Chateau de la Grenouille pays back the complete amount of the order including the delivery costs within 30 days after receipt of the the goods.
    If it turns out that the goods have not been returned conform with the terms of the right of renunciation, the amount of the order, including delivery costs, will not or not fully be returned. In which case the product will remain your property. on request the product can be send to you again, after payment of the delivery costs involved.

  • Exceptions to the provided terms are the following:

  • Right of renunciation does not apply to goods created or adapted for you in particular. This, for example, applies to handmade bow ties which are crafted or personalized after discussion.

  • If a product is visibly used or damaged by any other means, the right of renunciation and refund will not apply.

  • Goods have to be returned to the following address:
    Private Limited Liability Company Chateau de la Grenouille – Bowking attn.
    Chantal Verniest, Uilbosstraat 7 – 8510 Kooigem – Belgium

 

Warranty Conditions

  • Handling warranty shall be at the expense of Private Limited Liability Company Chateau de la Grenouille, from which are excepted the cost of returning the product back to us.

Defects

  • You are obligated to closely inspect the goods, or have them inspected on your behalf, immediately after receipt. Herewith checking the delivered goods to be according to agreement:

  • Were the correct goods delivered?

  • Do the goods comply to the the agreed quality requirements or - in case these lack - to the requirements for normal use?

  • Any visible defect or deficiency registered, needs to be notified within 7 business days after delivery to Private Limited Liability Company Chateau de la Grenouille.

  • Any invisible defect shall be notified within 2 days after months after discovery, but the latest within 2 months after receipt, in writing or via email to info@bowking.be.

  • The costs involved with the returning of goods not complying to the description of the offer are at the expense of Private Limited Liability Company Chateau de la Grenouille. In case you return the products, for aforementioned reason, without any prior notification, and the goods appear to be delivered correctly, the cost may not be claimed from Private Limited Liability Company Chateau de la Grenouille. The goods remain your property. The re-shipment shall be at your expense.

Force Majeure

  • Included in force majeure are all causes coming from outside, foreseen or unforeseen, on which Private Limited Liability Company Chateau de la Grenouille has no influence, but which render Private Limited Liability Company Chateau de la Grenouille unable to meet her obligations.

  • Private Limited Liability Company Chateau de la Grenouille has the right to appeal to force majeure, even if the circumstance hindering (further) fulfillment, turns up after the moment Private Limited Liability Company Chateau de la Grenouille should have fulfilled her obligations.

  • During the period of force majeure the terms of delivery and other conditions of Private Limited Liability Company Chateau de la Grenouille shall be suspended. If the period of force majeure disabling Private Limited Liability Company Chateau de la Grenouille to meet her obligations exceeds 8 weeks, both parties are authorized to terminate the agreement, without any liability to pay compensation, in this case.

Prices

  • Before payment you will be notified of the prices of the goods. All prices are in euro and include VAT, and recycling costs Recupel, BEBAT en Reprobel. Delivery cost will be stated separately.

  • If Private Limited Liability Company Chateau de la Grenouille agrees with you on a certain price, Private Limited Liability Company Chateau de la Grenouille is still authorized to raise the price.

  • Offers are valid while stocks last and, if applicable, for a mentioned period only.

  • If a price is increased after making the agreement, you may terminate the agreement, regardless of the percentage of the increase.

  • A personalized offer has a validity of 2 weeks, unless otherwise is stated on the offer.

Intellectual Property Rights

The content of this website, including all brands, logos, drawings, data, product names, company names, texts, pictures and alike are protected by intellectual property rights and are owned by Private Limited Liability Company Chateau de la Grenouille or any rightful third party.

 

Questions and Complaints

  • Complaints and disputes shall be filed within 7 days from the moment of delivery. In case the complaint is deemed to be justified, our liability is restricted to replacement of the goods. Every liability of the seller is restricted the actual paid amount of the order.

  • Private Limited Liability Company Chateau de la Grenouille always handles questions and complaints within the reasonable period.

 

Disputes

  • All offers and agreements are exclusively subject to Belgian Law, excluding the principles of conflicts of law.

  • All disputes regarding or stemming from offers of Private Limited Liability Company Chateau de la Grenouille, or its agreements, will be presented to the entitled judge in Kortrijk, unless mandatory law clearly entitles another judge.

 

Limitation of Liability

Private Limited Liability Company Chateau de la Grenouille may in no case be held responsible by whomsoever, be it directly or indirectly, by special or by other means, for damage due to the use of purchased goods. De buyer has to take make sure the safety requirements and other requirements for the use of the goods are observed.

 

The information on the website is of general nature. The information is not adapted for personal or specific circumstances, and can hence not be seen as a personal, professional, or legal advice to the user.

 

Private Limited Liability Company Chateau de la Grenouille puts great effort into keeping the offered information complete, correct, accurate and up to date. Notwithstanding these efforts errors may occur in the offered information. In case the provided information may contain errors or in case certain information on or via the website may be unavailable, Private Limited Liability Company Chateau de la Grenouille shall put the greatest effort into correcting such. 

Private Limited Liability Company Chateau de la Grenouille is still not liable for direct or indirect damage caused by the use of the information on this website. 
In case you register errors in the information provided via the website, you may notify the website administrator. 
  
Content of the website (including links) may be changed, modified and complimented at all times, without any further notice. Private Limited Liability Company Chateau de la Grenouille does not provide any warranties for correct functioning of its website and can by no means be held responsible for malfunctioning or temporary (un)availability of the website nor for any from of damage, be it directly or indirectly, which is supposed to result from the access or use of the website. 
  
Private Limited Liability Company Chateau de la Grenouille may by no means be held responsible by whomsoever, be it direct or indirect, be it by special or any other means, for damage due to the use of this website or any other, especially as consequence of links or hyperlinks, including, and without limitation, of all losses, breaks, damaging of programs or other data on the computer system, devices, programming or anything else of the user.

 
The website may contain hyperlinks to websites or pages of third parties, or directly refer to them. The mentioning of links to these websites of pages does not imply, by any means, the approval of its content. 
Private Limited Liability Company Chateau de la Grenouille declares explicitly that she has no say in the content or other features of these websites and can by no means be held responsible for the content and features thereof and for any form of damage caused by the use thereof.

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »